Terms & Conditions

Personalised orders

Every physical product you order from HenCrew — stats card, handbag charm, t-shirt or any other printed item — is made specifically for you from your group's votes and, where relevant, your uploaded photo. Production begins as soon as your order is placed. Digital downloads (such as the PNG stat card bundle) are generated and made available to you immediately after payment.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day right to cancel does not apply to goods made to your specification or clearly personalised, or to digital content once its download or streaming has begun with your consent. Because every HenCrew product is personalised, and digital downloads are delivered to you immediately, by placing an order you acknowledge that production or delivery starts straight away and that you will not have a right to cancel once it does.

This does not affect your legal rights in relation to faulty, damaged or misprinted items — see Refunds below.

Refunds

Because every product is personalised to you, we're not able to offer refunds or exchanges for a change of mind, ordering the wrong size, or similar. This applies to both physical products and digital downloads.

If an item arrives faulty, damaged, or doesn't match what you ordered (for example a printing error on our part), we'll put it right with a free replacement or a full refund — this is your statutory right under the Consumer Rights Act 2015 and nothing in these terms limits it. Contact us with photos of the issue and we'll sort it quickly.

Delivery

Physical products are printed and shipped by our fulfilment partner, Printful. Delivery times shown at checkout are estimates, not guarantees — please order in good time for any event you're working towards, as we can't be held responsible for delays in the postal or courier network once an order has left our fulfilment partner.

Pricing & payment

All prices are shown in GBP and include VAT where applicable. Payment is processed securely by Stripe at the time of ordering — we do not store your card details. Prices may change from time to time, but the price you pay is always the price shown at checkout.

Contact

Questions about an order, or something arrived wrong? Email us at contact@hencrew.com and we'll help.