Frequently asked questions
What is HenCrew?+
A game for your HenCrew. Everyone votes on each other across a set of fun categories, and each hen ends up with their own personalised stat card based on how the crew voted.
How does it work?+
The host creates a HenCrew and shares the invite link. Everyone joins from that link, adds a photo and casts their votes. When the host closes voting, the cards are revealed.
Do I need an account or a password?+
No passwords, ever. If you're joining, you just need your first name and email address on the invite link. If you're the host, sign in from the homepage and we'll email you a sign-in link.
I've already joined — how do I get back in?+
Open your original invite link again and scroll to the bottom, where it says "Already joined, or are you the host? Get back in." Enter the email you joined with and we'll send you a sign-in link. Each link only works once, so if one has expired just ask for a new one.
Can't find your invite link? Ask your host to send it to you again.
Are the votes anonymous?+
Yes. Nobody — not even the host — can see who voted for whom. Everyone only sees the final results on the cards.
Can I join after voting has started?+
No — once voting opens, the HenCrew is locked so the results stay fair. If you've missed out, speak to your host.
Is it free?+
Creating a HenCrew, joining and voting are all free. Optional extras — AI filters for your photo, unlocking everyone's cards and the full league table, digital downloads and printed products — are paid, and the price is always shown before you buy.
What are AI filters?+
Fun, personalised versions of your photo, generated from the picture you upload and themed around your stats. You can switch between the looks you own at any time.
I've changed my photo — can I update my filter?+
Yes. If you upload a new photo after buying a filter, you can generate a fresh version of it for 50% of what you originally paid. Your previous versions are kept, so you can switch back whenever you like.
What happens to my photo?+
Your photo is stored securely and used for your stat card and any AI filters you buy. To create filters it's processed by our AI provider — see our Privacy Policy for the full list of services we use. You can ask us to delete your data at any time by emailing contact@hencrew.com.
How long do printed products take?+
Everything is printed to order and shipped by our fulfilment partner, Printful. You'll see an estimated delivery time at checkout — please order in good time if you want it for your hen party.
Can I get a refund?+
Because everything is personalised to you, we can't offer refunds for a change of mind or the wrong size, and digital products can't be refunded once they've been delivered. If anything arrives faulty, damaged or misprinted, we'll replace it or refund you in full — just email us with a photo. See our Terms & Conditions for the details.
Something else?+
Email us at contact@hencrew.com and we'll help.